Privacy Policy

This policy applies to personal data collected by AKITO Industries Pvt. Ltd. through our website, boutique interactions, sales, service, and AKITO Exchange. “We”, “us” and “AKITO” refer to the company operating akitowatches.com.

We collect information that is necessary to process orders, authenticate ownership, and provide excellent service. This may include:

• Contact and billing details (name, email, phone, address).
• Order and payment records (transaction IDs — note: payment processors store card data; AKITO does not store full card numbers).
• Product identifiers and NFC Unique IDs for registered timepieces.
• Service history, warranty claims and notes recorded against an NFC registry.
• Technical data (IP address, device/browser type) for analytics and fraud prevention.

We use personal data to:

• Process and fulfil orders, manage warranty and after-sales service.
• Authenticate ownership and manage NFC-linked provenance records.
• Communicate order status, service updates and security alerts.
• Provide curated offers and relevant communications where you have opted in.
• Detect and prevent fraud, and comply with legal obligations.

For customers in India and other jurisdictions, our lawful bases include contract performance (processing orders), legitimate interests (fraud prevention, product safety), and consent where required (marketing communications).

We only share personal data when necessary and with trusted partners:

• Payment processors and banks (PCI-compliant partners) to complete transactions.
• Delivery and logistics partners for shipping and returns.
• Service centers and our certified atelier for repairs and warranty work.
• Analytics providers for site performance and improvement (limited, aggregated data).

We never sell your personal data to third-party marketers.

We use cookies to maintain sessions, personalise experience, and measure site usage. You can control cookie preferences through your browser; please note some site functionality (cart, login) requires cookies to function correctly.

We retain data for as long as necessary to fulfil contractual obligations (orders, warranties, provenance) and to comply with legal or tax requirements. NFC ownership records are retained to preserve provenance unless a lawful request for deletion is made and applicable.

We employ industry-standard security measures (encryption in transit, secure servers, access controls) and work only with PCI-compliant payment partners. Access to sensitive systems is limited to authorised personnel and audited periodically.

You may request access to, correction of, or deletion of your personal data where permitted by law. Data portability requests will be handled per legal requirements. To exercise these rights, contact us at support@akitowatches.com.

NFC tags store a Unique ID and provide a gateway to digital records (invoice, service history, ownership). NFC data links are protected and used for verification, warranty claims and exchange listings. Personal data accessed via NFC is subject to this Privacy Policy.

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data about a minor, contact us to request deletion.

Some processing may occur outside your country (service providers, logistics). Where transfers occur, we rely on appropriate safeguards to protect your data in accordance with applicable law.

We may update this policy to reflect operational or legal changes. Material changes will be communicated via our website or direct notice where required. The policy effective date is shown on the live page.

For privacy enquiries or to exercise your rights, contact: support@akitowatches.com

For legal ownership & provenance details visit: Contact the Atelier